Refund policy
Refund Policy
Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please review our refund policy below:
Non-Refundable Items
All garments are non-refundable. We take extra care to ensure the quality and condition of these items before they are shipped.
Damaged Items
If your garment is severely damaged upon arrival, we will happily offer a refund or replacement, provided the following conditions are met:
- Proof of Damage: Customers must email us at adriajmoses@gmail.com within 7 days of receiving their order with clear photos of the damaged product and the packaging.
- Return Process: Depending on the situation, we may request that the damaged item be returned to us. If this is the case, we will provide you with a prepaid return label.
Refund & Replacement Process
- Refunds: Once your claim is approved, your refund will be processed to your original payment method within 7–10 business days.
- Replacements: If a replacement is preferred, we will ship the new product at no additional cost to you.
Other Conditions
- This policy applies only to products purchased directly from www.adriamoses.shop.
- We reserve the right to deny a refund or replacement if the above conditions are not met or if the damage is determined to be caused after delivery.
For any questions or concerns, feel free to contact us at adriajmoses@gmail.com. We appreciate your understanding and support!
Thank you for choosing www.adriamoses.shop!